Archive for the ‘Making A Booking’ Category

Opening Times

Tuesday, January 26th, 2010

The campsite will be closed during December, January & Febuary.

Office

The office/reception is currently open Mo – Sa 10 to 11am and 4 to 5 pm.

Cafe

The campsite cafe is now closed for the winter. The opening date for 2011 will be end of May or earlier. To be confirmed.

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How To Make A Booking

Wednesday, January 20th, 2010

You do not need to book in advance but we  strongly recommend you do so, especially if you are planning to come during holiday times or weekends.

We would like to encourage everybody to use the online booking facility on our main website:

www.applecross-campsite.co.uk

This is by far the easiest way to make a booking as you can  check availabilities and choose  requirements to suit your needs. You can pay straight away by debit or credit card, or select to make payment by cheque or transfer.

If you have difficulties booking online you can contact us by email, post or phone.
Please be aware that sending us a letter or email, or leaving a phone message does not mean you have made a booking until we have told you otherwise.

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I am new to booking online. How do I go about it?

Wednesday, January 20th, 2010

It is very easy and straight forward to book online and you are guided all the way through the booking process.
Unsure? This is how it works:
Click on ‘Book Online’ on our main website. Please chose and click on the type of accommodation you want to book. This will open up a calendar view where you can select your arrival date. You will then be guided through the process of choosing the length of your stay, party size and any additional requirements. After you have chosen all your requirements you are ask for your contact details and to create a customer log-in. All details and prices will be clearly shown before submission and you can choose if you want to pay by debit/credit card or prefer another payment methods.

Please note: Final booking confirmation emails can take 24-72 hrs to get to you.


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Tariffs

Monday, January 18th, 2010

Please visit our main website

http://applecross.uk.com/campsite/tariffs.html 

for all tariff information.

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Cancelling or changing your booking

Saturday, January 16th, 2010

Changing a booking

Once your booking is confirmed you may change the dates of your booking for up to 14 days before arrival for camping huts or standard camping and 28 day before arrival for caravans. All amendments will be subject to a £5 administration fee.

Cancelling a booking

In the event of cancellation refunds will only be processed if they are requested over 28 days prior to the arrival date.We will then refund 2/3 of the total cost of the booking (less the administration fee).
All cancellation will be subject to a £10 administration fee unless they are made as part of a cancellation cover.

Cancellations made later than 28 days before arrival will not receive any refunds unless cancellation cover has been purchased.

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Our easy-to-read T&C

Saturday, January 16th, 2010

Terms & Conditions

1.  Pitch fees are due on arrival for non booked guests, they are not refundable or transferable. Fees for booked guests, if booked over 28 days before arrival are due as a deposit of 1/3rd (min £50) of the total, and the balance 28 days before arrival. If total cost of a booking is £50 or less, the full amount is due at the time of booking. All fees are in GBP (£).

2. Refunds will only be processed if they are requested over 28 days prior to the arrival date.
We will refund 2/3 of the total cost of booking in the event of cancellation.
Cancellations made later than 28 days before arrival will not receive any refunds unless cancellation cover has been purchased.
All refunds will be subject to a £10 admin fee.
Amendments can only be made up to 14 days before arrival for huts and camping and 28 days for caravans.
All amendments to bookings will have a £5 admin fee.

3. The caravan/hut/Pitch will be available to the named occupants during the period shown on the confirmation letter received from Applecross Campsite.

4. The hirer of the caravan/hut/Pitch must be 18 or older, however this remains at the discretion of the Manager and dependant on circumstances, the hirer may be of a younger age.

5. All new visitors must report to reception upon arrival.

6. Strictly NO SMOKING inside the facilities or accommodation. However smoking is
permitted outside. Please discard of cigarettes carefully.

7. The maximum hire period allowed is 28 days.

8. The area surrounding caravans/huts/Pitches must be kept clean and tidy at all times.

9. Tents can only be erected on designated tenting fields.

10. Park speed limits must not be exceeded (10mph).

11. In the event of behaviour likely to cause offence or damage to other users of the facilities, the park management reserve the right to remove any offenders from the park without redress or refund.

12. All persons using the cafe/bar area must honour the cafe rules.
1) no consumption of food or beverages, not purchased from the
cafe, is allowed.
2) no children over 7 allowed in the ball pit.
3) no children in the cafe without parental supervision.
4) children or adults showing a lack of consideration for other     users of the cafe will be removed from the cafe without redress  or refund.
13. Please keep noise to a minimum between the hours of 10pm-7am and show consideration to other holiday makers and occupants at all times.

14. Litter and refuse must be disposed of in the designated areas provided by the park.

15. No ball games, kite flying, campfires, model aircraft, catapults, or guns allowed.

16.Dogs are welcome on the park, but must be kept on a short lead at all times. They must be emptied of the park and its entrance. Any accidents must be cleaned up immediately. Anyone who disregards this condition will be removed from the site without redress or refund.

17. The use of barbecues is permitted. However, please keep well away from Caravans and tents and do not place directly onto grass.

18. We cannot be held responsible for any loss or damage to personal property including motor vehicles whether malicious or accidental during your stay.

19. Personal travel insurance is not included in the cost of your holiday and, if required, remains the responsibility of the occupants. Cancellation Cover is available at the time of booking.

20. If arriving after 10pm, please notify reception as there are security barriers in operation.

21.Anyone who wilfully or negligently causes damage to buildings, fences, or equipment will be responsible for the cost of remedial repairs or replacement.

22.Payment of your fees constitutes acceptance of these terms and conditions.

23. Applecross Campsite reserve the right to alter or amend these term and conditions without notice.

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Cancellation Cover

Thursday, January 14th, 2010

Cancellation Plan Details

Benefits

1) Refund of any deposit monies in full.

2) Refund of any balance of accommodation charges or other monies.

3) Relief from any further liability under your contract with the company for accommodation booked and balance of charges due.

Cost

£12.00 per booking per camping hut or caravan, or £5 per week per camping/motorhome pitches. This must be paid at the time of deposit.

Period of Cover

The cover operates from the time the reservation deposit payment is received in our office until the time of arrival.

Persons Covered

All persons named on the reservation form only.

Items Covered

Illness, quarantine, jury service, death, disablement by bodily injury, medical advice following pregnancy, redundancy.

Items Excluded

Insanity, Suicide, being under the influence of drugs or alcohol, any defect or infirmity or illness which existed at the time the cover becomes operative.

Claims

Claims must be notified without undue delay and confirmed in writing before the time of arrival. Refunds will only be made for items covered and must be sustained by a Doctors certificate where applicable, or by authoritative proof.

Receipts/Acceptance

The receipt of payment will be acknowledged on the reservation invoice and such acknowledgement confirms the company’s acceptance of the risk. The payment MUST be received at the time of booking.

Exceptions

This plan does not cover your personal possessions. Your own personal or household insurance may cover personal accident, loss of money, luggage etc.

PLEASE CHECK THIS PRIOR TO YOUR HOLIDAY.

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FQA – Making A Booking

Wednesday, January 13th, 2010

I am new to booking online. How do I go about it?

It is very easy and straight forward to book online and you are guided all the way through the booking process.
Unsure? This is how it works:
Click on ‘Book Online’ on our main website. Please chose and click on the type of accommodation you want to book. This will open up a calendar view where you can select your arrival date. You will then be guided through the process of choosing the length of your stay, party size and any additional requirements. After you have chosen all your requirements you are ask for your contact details and to create a customer log-in. All details and prices will be clearly shown before submission and you can choose if you want to pay by debit/credit card or prefer another payment methods.

Why can I not book for July 22rd or 23th?
This is the weekend of the Applecross Highland Games 2011. The Games are held on the campsite ground and all pitches are reserved for visitors to the event.  Entree fees for Games as well as the evening dance must be purchased in addition to pitch fees. Applecross Games weekend bookings will soon become available for booking online and you can join our mailing list if you want to be notified of this.

Do I need to book if I just need a tent pitch ?

No, you can usually just turn up. Exeptions may apply when we have an event on like the Highland Games or the annual Bikers Bash.

You may want to book if you require a electric hook-up point or hard-standing for a camper van or motorhome.

I have booked online. When will I receive my booking confirmation email?

These are usually send 24-72 hrs after you made the booking.

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