Archive for the ‘Cancellation Policy’ Category

Cancelling or changing your booking

Saturday, January 16th, 2010

Changing a booking

Once your booking is confirmed you may change the dates of your booking for up to 14 days before arrival for camping huts or standard camping and 28 day before arrival for caravans. All amendments will be subject to a £5 administration fee.

Cancelling a booking

In the event of cancellation refunds will only be processed if they are requested over 28 days prior to the arrival date.We will then refund 2/3 of the total cost of the booking (less the administration fee).
All cancellation will be subject to a £10 administration fee unless they are made as part of a cancellation cover.

Cancellations made later than 28 days before arrival will not receive any refunds unless cancellation cover has been purchased.

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Cancellation Cover

Thursday, January 14th, 2010

Cancellation Plan Details

Benefits

1) Refund of any deposit monies in full.

2) Refund of any balance of accommodation charges or other monies.

3) Relief from any further liability under your contract with the company for accommodation booked and balance of charges due.

Cost

£12.00 per booking per camping hut or caravan, or £5 per week per camping/motorhome pitches. This must be paid at the time of deposit.

Period of Cover

The cover operates from the time the reservation deposit payment is received in our office until the time of arrival.

Persons Covered

All persons named on the reservation form only.

Items Covered

Illness, quarantine, jury service, death, disablement by bodily injury, medical advice following pregnancy, redundancy.

Items Excluded

Insanity, Suicide, being under the influence of drugs or alcohol, any defect or infirmity or illness which existed at the time the cover becomes operative.

Claims

Claims must be notified without undue delay and confirmed in writing before the time of arrival. Refunds will only be made for items covered and must be sustained by a Doctors certificate where applicable, or by authoritative proof.

Receipts/Acceptance

The receipt of payment will be acknowledged on the reservation invoice and such acknowledgement confirms the company’s acceptance of the risk. The payment MUST be received at the time of booking.

Exceptions

This plan does not cover your personal possessions. Your own personal or household insurance may cover personal accident, loss of money, luggage etc.

PLEASE CHECK THIS PRIOR TO YOUR HOLIDAY.

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